Please note that for any life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately.

Access to Urgent Care at HCA Healthcare UK

Located within a number of our private hospitals in London, our Urgent Care Centres treats adults and children who experience sudden health problems or injuries.

By providing patients with rapid access to specialist medical care, from a HCA UK emergency doctor, we are able to treat a wide range of minor illness and injuries, including:
  • Bladder and kidney problems
  • Broken bones
  • Chest infections and respiratory problems
  • Flu symptoms and vaccinations
  • Minor burns, wounds and injuries
  • Persistent headaches
  • Sports injuries
  • Stomach problems
  • Urinary infections
  • Women’s health conditions

For patients aged 0-17 years only, please visit our dedicated Urgent Care Centre for Children at the Portland Hospital.

Latest information

COVID-19: Changes to your walk-in clinic

We are open for walk in appointments at our adult Urgent Care Centres, however our paediatric Urgent Care Centre at The Portland Hospital requires booking an appointment.

Please note that our Urgent Care Centre in London Bridge is currently closed.

Latest HCA UK COVID-19 guidance

How our urgent care works

  • Is an Urgent Treatment Centre the same as A&E? icon plus

    No, they are not the same. Our Urgent Care Centres do not treat life-threatening illnesses. If you or someone you know is experiencing life-threatening symptoms, you should contact 999 immediately. Urgent Care Centres treat minor injuries and illnesses that require urgent medical attention, such as sprains, broken bones, minor head injuries, minor cuts and burns, infections of the ear or throat and urinary tract infections.

    You'll then be seen by one of our urgent care doctors, who will conduct a more thorough diagnostic physical examination and order any additional tests if required. 

  • What is a minor injury? icon plus

    Minor injuries may require urgent medical attention, but wouldn’t be considered life threatening. Sprains, broken bones, and minor cuts and burns are minor injuries. Symptoms of stroke, severe head injuries and unresponsiveness would all be considered life threatening, and you should contact 999 immediately in response to these symptoms.

  • Do I need an appointment for urgent care? icon plus

    No, you do not need an appointment to visit an Urgent Care Centre. We accept walk-in patients aged over 18 without a referral, offering you quick access to a private doctor. However, our Urgent Care Centre for Children at The Portland Hospital requires booking an appointment in advance.

    You'll then be seen by one of our urgent care doctors, who will conduct a more thorough diagnostic examination and order any additional tests if required. Please be aware we do not accept COVID positive patients for admissions.

    If you have any questions contact our HCA UK Urgent Care Centres on 020 3910 2412.

  • What if I need further treatment? icon plus

    Our urgent care doctors are able to cope with most conditions, successfully treating around 85% of patients immediately on-site. For those requiring further diagnostic tests, such as MRI or CT scanning, or further hospital treatment, we have a permanent rota of on-call consultants from multiple medical and surgical specialties who are available for rapid onward referral.

    From this point, costs can be covered by obtaining authorisation for use of private medical insurance. Alternatively, you can choose to self-pay.

Expertise treating people in need of urgent care

When you visit an HCA UK Urgent Care Centre, you'll gain access to our world-class network of London private hospitals. All of our hospitals are equipped with the latest in diagnostic imaging technology and offer full access to pathology testing. 

Each hospital also offers full intensive care back-up (Level 3 critical care), including paediatric intensive care (PICU) at The Portland Hospital for Children. Each of our hospitals specialise in acute care, which provides you the reassurance that whether it is you or your loved ones who are under our care – you’re in safe hands from a consultant – in either an outpatient or inpatient setting.
Receptionist giving patient directions

How much will my Urgent Care visit cost : Urgent care prices

An initial consultation with an urgent care doctor is £100 for adults, and £150 for children (UCC for children at The Portland Hospital only).

Our price list is a guide to the costs of treatments carried out within the Urgent Care Centre, which are paid for on a self-funded basis. It is possible you may need one or several items from this list.

If you need further care via a consultant referral, the cost of ongoing care will be explained to you. At this stage, if you have private medical insurance, you will be able to seek authorisation for treatment.

It is also possible to self-pay for treatment in any of our hospitals, and pricing can be explained to you by our business offices.

Urgent Care for Children

At The Portland Hospital, we provide quick access to urgent care for children under the age of 18. This is the first specialist urgent care centre for children in the UK private health sector.

Nurse with child patient

Urgent Care Centre for Children opening hours

Due to COVID-19, we are providing an appointment service and the timings to our urgent care centre has been changed. Please check our webpage for our new opening hours

How to access our Urgent Care Centres

We are open for walk in patients at our adult Urgent Care Centres, however our paediatric Urgent Care Centre at The Portland Hospital requires booking an appointment. 

020 3910 2412

For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department

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